Fulfillment Supervisor

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Fulfillment & Record Services Department is currently seeking a fulfillment supervisor. This position is based at our Headquarters in Fairfield, Ohio.

Starting pay\: The pay range for this position is $27.90 - $32.21 hourly. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to\:

• lead, coach and develop Fulfillment and Switchboard associates to support departmental goals and service expectations
• conduct regular performance, engagement and development conversations with direct reports
• complete annual performance evaluations and support associate development planning
• partner with department leadership to address performance concerns and support employee relations matters
• support departmental service level agreements and operational objectives
• coordinate special projects and department initiatives
• provide daily switchboard production reporting and monthly recycling metrics
• prepare departmental and annual shipping chargeback reports
• reconcile UPS and FedEx invoices for accuracy and cost management
• maintain gift certificate reporting and other department records
• manage workflow processes related to fulfillment and records services operations
• oversee company merchandise inventory and ordering activities
• coordinate materials and logistics for company meetings, seminars and special events
• utilize business systems and reporting tools to support department operations and decision-making
• maintain compliance with company policies, procedures and operational standards
• support annual department planning, goal setting and continuous improvement initiatives

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Fulfillment & Record Services Department is currently seeking a fulfillment supervisor. This position is based at our Headquarters in Fairfield, Ohio.

Starting pay\: The pay range for this position is $27.90 - $32.21 hourly. Pay is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to\:

• lead, coach and develop Fulfillment and Switchboard associates to support departmental goals and service expectations
• conduct regular performance, engagement and development conversations with direct reports
• complete annual performance evaluations and support associate development planning
• partner with department leadership to address performance concerns and support employee relations matters
• support departmental service level agreements and operational objectives
• coordinate special projects and department initiatives
• provide daily switchboard production reporting and monthly recycling metrics
• prepare departmental and annual shipping chargeback reports
• reconcile UPS and FedEx invoices for accuracy and cost management
• maintain gift certificate reporting and other department records
• manage workflow processes related to fulfillment and records services operations
• oversee company merchandise inventory and ordering activities
• coordinate materials and logistics for company meetings, seminars and special events
• utilize business systems and reporting tools to support department operations and decision-making
• maintain compliance with company policies, procedures and operational standards
• support annual department planning, goal setting and continuous improvement initiatives

Be equipped with\:

• demonstrated leadership, coaching and employee development skills
• strong verbal, written and interpersonal communication skills
• excellent organizational and time management skills
• ability to manage multiple priorities and deadlines in a fast-paced environment
• strong problem-solving and decision-making abilities
• ability to analyze workflows and implement process improvements
• ability to effectively manage performance and provide constructive feedback
• strong customer service and relationship-building skills
• ability to work independently and within a team environment
• attention to detail and commitment to accuracy
• proficiency with Microsoft® Office applications including Outlook, Word, Excel and Teams
• willingness and availability to work additional hours as business needs require

Bring education or experience from\:

• bachelor's degree (preferred) or equivalent combination of education and related work experience
• previous supervisory, team lead or management experience (preferred)
• experience in fulfillment, operations, records management, logistics, administrative services, customer service or a related environment (preferred)
• experience utilizing reporting tools, workflow systems or business applications to support operational effectiveness (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.